Returns & Warranties
7 Day Money-Back Guarantee
We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we'll assist you with a prompt refund if your purchase is returned within 7 days of receipt. The item must be returned in new condition, in original boxes (whenever possible), and with a note specifying your order number and reason for exchange or return to ensure credit.
- 1-7 days: Full Refund minus original free shipping
Damaged or Defective Items
You can always return items if they are defective. We will only accept returns of items that have been opened if they are defective. If you believe your product is defective please send it back along with the return form explaining the defect.
What about used items?
We do not accept returning of used items.
We accept exchanges only if the item is received in good condition and is brand new. If you wish to exchange an item, you must return the item by following the Return Instructions.
No Hassle Exchange
If the color, size or other details do not suit you and you wish to exchange the product, we undertake (on the condition that the returned products are new, unworn and in their original packaging) to offer you the shipping costs of your new order. Return shipping is on behalf of the customer.
Returning An Item
Hassle-Free Return Policy:
If you wish to return an item to texascowhidegallery.com, please follow the instructions below.
Allow our customers to return items hassle-free You may return your purchase within 7 days for a refund or exchange.
Need to return your item? No problem.
- Pack the item(s) securely in the original product packaging, if possible. Please include a note with your order number, reason for return and if you wish for a refund or for an exchange, please specify what to exchange for. All products must be returned in new condition, to ensure full credit. Visit our 30 day money-back guarantee Policy page.
- You may send your return with any carrier you wish as long as tracking number is provided.
Send the return package to the following address:
TCG, 2602 harwood rd, bedford texas 76021
No Need to worry, once you have sent your package to us, an account representative will ensure that the rest of the steps are completed correctly. We will email you a receipt confirming the credit!
- To receive credit, items must be returned within 10 days of delivery.
- You can expect a refund in the same form of payment originally used for the purchase.
- The treatment time of a return parcel can take 3 weeks, over this time, contact our customers Service. Remember refunds are done full price minus original free shipping.
- If you have received a damaged or defective item, please click here to let us know